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Refund and Returns

Refunds & Returns

We offer returns within 14 days of arrival excluding dried flowers.  You must contact us via email whitebeachcoaus@gmail.com before returning the goods.  

Should your purchase arrive damaged, please contact whitebeachcoaus@gmail.com including a description of the damage and photographic evidence within 14 days of arrival. The products and packaging must be returned in an unused condition.  We will happily provide an exchange or a credit note less shipping costs.  

If the product is returned in an unused condition we will happily replace the product.

Unfortunately, we cannot accept refunds for change of mind.  We do not accept returns on any products purchased on sale.

We are happy to exchange but please note we do not offer refunds instead you will be issued a store credit for the cost of items returned.​ ​ ​​

We are not responsible for any damage in transit of returned goods and recommending returning goods via tracked mail.

Exchanges will only be accepted on full price items within 14 days of arrival. 

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